4 common Itel (Android) phone problems; how to fix them and optimize yours for better performance

Prior to drifting towards mid range with the launch of Itel S41, Itel was notorious for entry level phones. You might want to see entry level smartphones phased out; after all, who still uses a 512MB RAM phone in 2019? . The fact is not everybody can afford an iPhone or Samsung. Even fewer people can now afford a Tecno or Infinix phone in the face of economic realities. This is the demographic where Itel has been meeting a need.

Some people I’ve discussed with had vowed never again to use an Itel phone. Some won’t even touch an Itel phone with a ten-foot long pole. As someone who’s used 4 Itel phones including an Itel it1513 and Itel A32F, I feel their pain. You see, over 6 years ago, people thought it was insane to create tutorials for Tecno phones. The very first stock rom collections were called MTK Backups then. Tecno phones were stigmatized back then but we anticipated the improvements that many only now see. Same with Infinix and hopefully Itel.

Its however sad that Tecno no longer listens to its customers. Rather, its bent on killing the user experience with their buggy HIOS and downgrades (under the guise of OTA updates).

Want to enjoy an entry level smartphone? You either be an entry level user or a lover of device problems and challenges. I happen to be the latter which is why I crave for both high end and entry level Android phones. I’ve indeed been frustrated by my Itel phones….as in the phones have shown me shege . I’ve since learnt a lot about optimizing even Android Go Edition phones , turning frustration to victory. I’ll be sharing some of these tricks with you.

I’m dedicating this to those looking to enjoy and explore the Android experience on low budget smartphones. You can tag along if you have any such entry level smartphone you wish to optimize for a better experience. I should mention that Itel now has models running on Mediatek, Spreadtrum and Qualcomm .

1. Storage space running out

Messengers might not send or receive messages until more space is available on your device. Some system functions may not work.
This is one of the first hurdles you’ll encounter once you’ve started installing apps.

What is this error and why am I getting it?

Your phone has an internal storage where apps and their data are saved to. The problem here is that its a partition which is allocated a limited space. You could have a lot of space on your external SD card but still encounter this error. The root of this error is that you’ve used up the allotted space for apps and their data.


  1. Adoptable Storage: This enables you use your external SD card as an extension of your internal storage. Here’s a guide on using an external SD card as Adoptable Storage
  2. Clearing app data: The phone needs to first be rooted then the internal storage analyzed using Link2SD . The target are apps (and their data) consuming a lot of space. I once recovered 3.72 GB from clearing just one app’s data. You should find this piece on how to free up space on Android by clearing app data
  3. helpful
  1. Move media and uninstall unneeded apps: Delete or move heavy media files saved to internal storage to external SD card. Also uninstall all unneeded apps under Settings > Apps
  2. Factory Reset: First, backup your important stuff. Go to Settings > Accounts and delete your Google account to avoid Factory Reset Protection (FRP) . Go to Settings > Backup & reset to wipe the phone or boot into recovery mode and do a factory reset

2. Lagging / Hanging

Slight lagging is something to expect with use but its particularly terrible on low RAM phones. This could result in frequent restarts or unfortunately **** has stopped errors.

Why is my Itel phone lagging / hanging seriously?

Well, first off, Itel wasn’t exactly notorious for being generous with RAM. Apart from the S11 Plus , Wish A41 Plus , S41, Itel phones featured either 512 MB or 1GB of RAM. The problem isn’t only the low RAM but also Bloatware which the phone ships with. The good things is there are now Itel smartphones with 2GB RAM or more.


  1. Debloat: First, you need to root your Itel phone then uninstall unneeded system apps using an app like Link2SD. I strongly recommend that you have a compatible packet (pac) file / stock rom / firmware for your Itel phone . A backup in custom recovery will also do just fine. This is so you can easily rollback in case the debloating exercise goes South
  2. Create a ROM Zero: To create a stock flashable zip , you’ll need a custom recovery, stock boot.img and system.img . If you have the Mediatek or Qualcomm firmware then you’ll find them in the zip or rar file. For Spreadtrum pac files, you can extract the content of the pac file using Research or Upgrade Download tool.
  3. Close apps not in use: Ensure to exit apps currently not in use

3. Overheating / Quick battery drain

Unless you’re using an Itel phone with 5,000 mAh, you’re likely to encounter a relatively short battery time. This is often facilitated by or coupled with overheating. Someone exaggerated that he could cook beans with his Itel phone 🙂 .

Why is my Itel phone overheating and battery draining so quickly

Low end / entry level phones don’t handle duress too well and overheating is one way they voice out. Its quite normal to notice your Itel phone warming up slightly while charging or using. If it gets really hot then there’s likely a hardware issue lurking in the dark. Low end phones with crappy hardware will overheat regardless of what you do but Itel isn’t exactly crappy.


  1. Turn off radios not in use: This includes Bluetooth, Wi-Fi, Hotspotand 4G then turn them off
  2. Watch the apps you run: Entry level phones aren’t for gaming so don’t push them. You should also reduce the number of apps you run at a time. Check to be sure your phone isn’t infected with malware
  3. Reduce screen brightness: Unless you’re a Mole, your screen doesn’t have to be so bright all the time
  4. Pay attention to your Charger: If a particular charger makes your phone heat up then stay away from it

4. USB Connection issues

When it comes to USB connection, Spreadtrum (and by extension Itel phones) are another kettle of fish. Some of these issues also surface on Mediatek smartphones though.

What are the USB connection issues I might encounter on my Itel Android phone and how do I resolve them?

  1. ADB  detection issues: Getting ADB to detect your Spreadtrum phone requires an additional step. This is to include your Spreadtrum Vendor ID in the adb_usb.ini file
  2. MTP issues: This could result in your PC being unable to detect your Phone storage and external SD card. Fixing this requires that you update your phone’s MTP drivers
  3. Flashing tool detection issues: Before you attempt flashing a Mediatek, Qualcomm or Spreadtrum device, you need to install drivers. The Mediatek VCOM , Qualcmm HS-USB or Spreadtrum Sciu2S drivers respectively. Unfortunately, that’s sometime not enough as you might still get errors which point at a detection (driver) error. In such a case, you’ll need to update the Mediatek, Qualcomm or Spreadtrum phone’s drivers under Device Manager

Itel has made notable improvement and I believe they hold promise. I’m watching this brand keenly and only time will prove me right or right 🙂 .

What problems have you had with your Itel phone and how did you fix it?

173 thoughts on “4 common Itel (Android) phone problems; how to fix them and optimize yours for better performance”

  1. Hi. I cannot retrieve my Google account after i did a factory reset. I have tried numerous passwords but to no avail. Currently i can receive calls only. Cannot even send a please call.

  2. My itel P37 keep restarting. Storage was almost full so I started uninstalling apps. Now it keep restarting like every 2 mins. The product was bought a year ago.

  3. Thomas Guma Ochwo

    My itel P17 overheats. I’ve been using it for the last 6 months but it started misbehaving about a fortnight ago. It gets hot upto 59°C!!!

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