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Hovatek Forum OPERATING SYSTEMS Others Windows phone please help my Lumia 520 has screen problem

please help my Lumia 520 has screen problem

please help my Lumia 520 has screen problem

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orisben31
orisben31
orisben31
Techie Member
70
05-10-2015, 06:28 PM
#1



Need help with Lumia 520 the touch screen won't work during and after calls, I can't end calls the screen just stop working until I remove my battery and reinsert it.
hovatek
hovatek
hovatek
Administrator
50,963
05-10-2015, 10:24 PM
#2
(05-10-2015, 06:28 PM)orisben31 Need help with Lumia 520 the touch screen won't work during and after calls, I can't end calls the screen just stop working until I remove my battery and reinsert it.

have you tried resetting it to factory state?

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orisben31
orisben31
orisben31
Techie Member
70
06-10-2015, 07:12 AM
#3
Have done that but still not working please is there any other thing I can do. Thanks
hovatek
hovatek
hovatek
Administrator
50,963
06-10-2015, 03:07 PM
#4
(06-10-2015, 07:12 AM)orisben31 Have done that but still not working please is there any other thing I can do. Thanks

1. are you using a screen protector on the phone?
2. have you tried updating the firmware?
This post was last modified: 06-10-2015, 03:10 PM by hovatek.

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orisben31
orisben31
orisben31
Techie Member
70
06-10-2015, 03:41 PM
#5

Mediatek Course Mediatek Course


Updated twices today I have the latest now but changed the touch pad two weeks Ago.
hovatek
hovatek
hovatek
Administrator
50,963
06-10-2015, 08:01 PM
#6
(06-10-2015, 03:41 PM)orisben31 Updated twices today I have the latest now but changed the touch pad two weeks Ago.

does this touch screen issue begin only when calls come in or randomly?

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orisben31
orisben31
orisben31
Techie Member
70
07-10-2015, 03:30 PM
#7
Whenever I try making calls and if I didn't use the phone for some time I mean if Tue phone is idle for sometime
hovatek
hovatek
hovatek
Administrator
50,963
07-10-2015, 05:42 PM
#8
(07-10-2015, 03:30 PM)orisben31 Whenever I try making calls and if I didn't use the phone for some time I mean if Tue phone is idle for sometime

That sounds like a firmware issue.

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orisben31
orisben31
orisben31
Techie Member
70
07-10-2015, 08:00 PM
#9
What I don't understand is is that possible even after updating ota? If yes please do you have the pac and how do I go about it. Thanks man appreciate your support all d time
hovatek
hovatek
hovatek
Administrator
50,963
08-10-2015, 11:23 AM
#10
(07-10-2015, 08:00 PM)orisben31 What I don't understand is is that possible even after updating ota?  If yes please do you have the pac and how do I go about it.  Thanks man appreciate your support all d  time

what OS version is the phone running on ATM?

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