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man138 · 28-02-2018, 06:16 PM

Tecno y2 gives warning that it would shutdown in less than 10 seconds, and it would just switch off even if the battery is up to 80%,.
The phone also freezes when using an application or when operating it, it usually says a certain app has stopped working.
PLEASE HELP ME OUT ON WHAT TO DO.

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xerxes · 01-03-2018, 08:29 AM

(28-02-2018, 06:16 PM)man138 Wrote: Tecno y2 gives warning that it would shutdown in less than 10 seconds, and it would just switch off even if the battery is up to 80%,.
The phone also freezes when using an application or when operating it, it usually says a certain app has stopped working.
PLEASE HELP ME OUT ON WHAT TO DO.

Sent from my Infinix X510 using Tapatalk

What's the phone build no?
Have you tried restore factory in Settings>Backup & Restore ?

***hovatek*** · 01-03-2018, 10:50 AM

(28-02-2018, 06:16 PM)man138 Wrote: Tecno y2 gives warning that it would shutdown in less than 10 seconds, and it would just switch off even if the battery is up to 80%,.
The phone also freezes when using an application or when operating it, it usually says a certain app has stopped working.
PLEASE HELP ME OUT ON WHAT TO DO.

Sent from my Infinix X510 using Tapatalk

Whats the current Build Number?

man138 · 04-03-2018, 11:34 AM

Y2-H721-A2-KK-20151118
PLEASE GIVE ME A DIRECT DOWNLOAD FOR THE ROM

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***hovatek*** · 05-03-2018, 10:47 AM

(04-03-2018, 11:34 AM)man138 Wrote: Y2-H721-A2-KK-20151118
PLEASE GIVE ME A DIRECT DOWNLOAD FOR THE ROM

Sent from my Infinix X510 using Tapatalk

That build isn't yet available at https://www.hovatek.com/forum/thread-19513.html .
You need to backup before considering flahing a different build number.
Is the phone rooted?

man138 · 05-03-2018, 10:49 AM

I did a back up using miracle box.
Is that okay?

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man138 · 05-03-2018, 10:50 AM

The phone is also not rooted

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**X3non** · 05-03-2018, 03:54 PM

(05-03-2018, 10:49 AM)man138 Wrote: I did a back up using miracle box.
Is that okay?

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if its a full backup [i.e includes all partitions], then good
"Y2-H721-A2-KK-20151202"
thats the closest ROM build to yours @ https://www.hovatek.com/forum/thread-19513.html so you can now try flashing it [untick preloader when flashing]

xerxes · 05-03-2018, 04:00 PM

(05-03-2018, 10:49 AM)man138 Wrote: I did a back up using miracle box.
Is that okay?

Sent from my Infinix X510 using Tapatalk

Download Tecno Y2 firmware @ https://www.hovatek.com/forum/thread-311.html
See https://www.hovatek.com/forum/thread-159.html for how to flash the firmware

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