[Please help] Badly need help. Please!!!
[Please help] Badly need help. Please!!!
31-08-2019, 09:26 AM
I dont understand what happen to my laptop (w8.1). It is not turning on fully, i can't even turn it off by the power switch. Its stayingin (i think its stuck!) this screen for some hours...plz i need help badly... Screenshot below ???
This post was last modified: 31-08-2019, 09:33 AM by হাই ইটস মি.
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31-08-2019, 09:26 PM
(31-08-2019, 09:26 AM)হাই ইটস মি I dont understand what happen to my laptop (w8.1). It is not turning on fully, i can't even turn it off by the power switch. Its stayingin (i think its stuck!) this screen for some hours...plz i need help badly... Screenshot below ???
how did this problem happen? did you do anything before it happened?
really cant see anything much from your screenshot, to power it off try holding the power button for a full minute
if not then take out / reinsert the battery then attempt to power on
when you attempt to power on, does the PC display anything on the screen?
This post was last modified: 31-08-2019, 09:52 PM by X3non.
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01-09-2019, 01:52 PM
(31-08-2019, 09:26 PM)X3nonwhat i did was - i just cancel downloading Microsoft update. (i never thought it would harm my pc like this!) then after sometimes, i turn off pc and turn it on, and then Windows logo was loading then when the password page was supposed to show up insted its giving black screen trouble? and then for now i tried to turn it on... but in the same page the screen get black? .(31-08-2019, 09:26 AM)হাই ইটস মি I dont understand what happen to my laptop (w8.1). It is not turning on fully, i can't even turn it off by the power switch. Its stayingin (i think its stuck!) this screen for some hours...plz i need help badly... Screenshot below ???
how did this problem happen? did you do anything before it happened?
really cant see anything much from your screenshot, to power it off try holding the power button for a full minute
if not then take out / reinsert the battery then attempt to power on
when you attempt to power on, does the PC display anything on the screen?
.
.
i am not sure what to do, i can't go to the file manager. so, is there any way to backup my data (pics, documents type)???
.
.
i made a restore point. but its useless now, isn't it?
.
.
plz help!!!
01-09-2019, 09:21 PM
(01-09-2019, 01:52 PM)হাই ইটস মি(31-08-2019, 09:26 PM)X3nonwhat i did was - i just cancel downloading Microsoft update. (i never thought it would harm my pc like this!) then after sometimes, i turn off pc and turn it on, and then Windows logo was loading then when the password page was supposed to show up insted its giving black screen trouble? and then for now i tried to turn it on... but in the same page the screen get black? .(31-08-2019, 09:26 AM)হাই ইটস মি I dont understand what happen to my laptop (w8.1). It is not turning on fully, i can't even turn it off by the power switch. Its stayingin (i think its stuck!) this screen for some hours...plz i need help badly... Screenshot below ???
how did this problem happen? did you do anything before it happened?
really cant see anything much from your screenshot, to power it off try holding the power button for a full minute
if not then take out / reinsert the battery then attempt to power on
when you attempt to power on, does the PC display anything on the screen?
.
.
i am not sure what to do, i can't go to the file manager. so, is there any way to backup my data (pics, documents type)???
.
.
i made a restore point. but its useless now, isn't it?
.
.
plz help!!!
If you have a restore point then see https://www.hovatek.com/blog/how-to-do-a...e-on-a-pc/ for how to restore your pc
02-09-2019, 12:46 PM
(01-09-2019, 01:52 PM)হাই ইটস মি ...
i am not sure what to do, i can't go to the file manager. so, is there any way to backup my data (pics, documents type)???
...
so long as you don't format the hard drive and it doesn't get faulty then your files will always remain on the drive
(01-09-2019, 01:52 PM)হাই ইটস মি ...
i made a restore point. but its useless now, isn't it?
try to restore, see the link in @innagee's reply
search for and follow the guide under the topic header "From Safe mode"
lets know how it goes
Learn MediaTek, Unisoc / Spreadtrum (SPD) and Qualcomm Software Repairs @ https://www.hovatek.com/training
Note!
We have a reply schedule for Forum Support. Please try Private Support if you can't wait.
02-09-2019, 03:39 PM
(02-09-2019, 12:46 PM)X3nonYou are talking about "safe mode"? i already tried that... same thing happened again. like - load boot logo then loading and then when password page was supposed to show up, it get blank? so, safe mode is useless for me(01-09-2019, 01:52 PM)হাই ইটস মি ...
i am not sure what to do, i can't go to the file manager. so, is there any way to backup my data (pics, documents type)???
...
so long as you don't format the hard drive and it doesn't get faulty then your files will always remain on the drive
(01-09-2019, 01:52 PM)হাই ইটস মি ...
i made a restore point. but its useless now, isn't it?
try to restore, see the link in @innagee's reply
search for and follow the guide under the topic header "From Safe mode"
lets know how it goes
02-09-2019, 06:15 PM
(02-09-2019, 03:39 PM)হাই ইটস মি(02-09-2019, 12:46 PM)X3nonYou are talking about "safe mode"? i already tried that... same thing happened again. like - load boot logo then loading and then when password page was supposed to show up, it get blank? so, safe mode is useless for me(01-09-2019, 01:52 PM)হাই ইটস মি ...
i am not sure what to do, i can't go to the file manager. so, is there any way to backup my data (pics, documents type)???
...
so long as you don't format the hard drive and it doesn't get faulty then your files will always remain on the drive
(01-09-2019, 01:52 PM)হাই ইটস মি ...
i made a restore point. but its useless now, isn't it?
try to restore, see the link in @innagee's reply
search for and follow the guide under the topic header "From Safe mode"
lets know how it goes
Try using bootable media (flash drive/cd drive) to do system restore, refer to link on my previous reply.
03-09-2019, 10:28 AM
(02-09-2019, 03:39 PM)হাই ইটস মি You are talking about "safe mode"? i already tried that... same thing happened again. like - load boot logo then loading and then when password page was supposed to show up, it get blank? so, safe mode is useless for me
restart the PC and watch carefully, immediately the windows logo comes up press and hold the power button so the PC shuts down forcefully
power on the PC again, windows should attempt an automatic repair, allow the process to run its course till it says (Automatic repair couldn't repair your PC) then click Advanced option > troubleshoot > reset this PC > keep my files
05-09-2019, 07:48 AM
(03-09-2019, 10:28 AM)freshtyt"reset pc" - this function - it will reset what? if i also choose "keep my file"?(02-09-2019, 03:39 PM)হাই ইটস মি You are talking about "safe mode"? i already tried that... same thing happened again. like - load boot logo then loading and then when password page was supposed to show up, it get blank? so, safe mode is useless for me
restart the PC and watch carefully, immediately the windows logo comes up press and hold the power button so the PC shuts down forcefully
power on the PC again, windows should attempt an automatic repair, allow the process to run its course till it says (Automatic repair couldn't repair your PC) then click Advanced option > troubleshoot > reset this PC > keep my files
05-09-2019, 07:51 AM
(02-09-2019, 06:15 PM)innageethis looks like trouble. i will try it next attempt?(02-09-2019, 03:39 PM)হাই ইটস মি(02-09-2019, 12:46 PM)X3nonYou are talking about "safe mode"? i already tried that... same thing happened again. like - load boot logo then loading and then when password page was supposed to show up, it get blank? so, safe mode is useless for me(01-09-2019, 01:52 PM)হাই ইটস মি ...
i am not sure what to do, i can't go to the file manager. so, is there any way to backup my data (pics, documents type)???
...
so long as you don't format the hard drive and it doesn't get faulty then your files will always remain on the drive
(01-09-2019, 01:52 PM)হাই ইটস মি ...
i made a restore point. but its useless now, isn't it?
try to restore, see the link in @innagee's reply
search for and follow the guide under the topic header "From Safe mode"
lets know how it goes
Try using bootable media (flash drive/cd drive) to do system restore, refer to link on my previous reply.
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