My BlackBerry 9810 doesn't show media files

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My BlackBerry 9810 doesn't show media files

My BlackBerry 9810 doesn't show media files

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joyeous
Junior Member

35

03-07-2015, 10:04 AM

#1

i plugged my blackberry phone into my laptop using my USB when all my files suddenly disappeared on my SD Card. I can see the files on the laptop, but I can't on my phone when I unplug it from the laptop.

Sent from my TECNO F5 using Hovatek mobile

hovatek
Administrator

51,018

03-07-2015, 02:03 PM

#2

(03-07-2015, 10:04 AM)joyeous i plugged my blackberry phone into my laptop using my USB when all my files suddenly disappeared on my SD Card. I can see the files on the laptop, but I can't on my phone when I unplug it from the laptop.

Sent from my TECNO F5 using Hovatek mobile

that sounds like the recycler virus
follow the guide @ http://www.hovatek.com/blog/how-to-recov...b-devices/
go straight to the part on How to recover files turned to shortcuts by the recycler virus
you can see the video tutorial there to help you

Learn MediaTek, Unisoc / Spreadtrum (SPD) and Qualcomm Software Repairs @ https://www.hovatek.com/training
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joyeous
Junior Member

35

15-07-2015, 10:47 PM

#3

Thnx Hovatek, my phone has been restored.. really appreciate.

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