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[Please help] please help with my phone

[Please help] please help with my phone

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Enthusiastic Member
9
09-02-2018, 06:09 PM
#1



Good Evening Hovatek, u guys are doing a very
nice job. keep it up and more grease to ur
elbow.... pls I need help with my tecno w3
device. it happened dat I had a low ba3 and d
phone just went off without shutting down, I
later got a new ba3 but d problem now is dat
anytime I want to run any application on d
phone be it watsapp, operamini or even open
music, d phone will just start to misbehave, it
wil start telling me your google app has stopped
unfortunately, or your calendar has stopped
unfortunately and stuff like dat and after
sometimes it will just hang and go back to tecno
logo and dat is it until I remove d ba3 again..
I've tried to do hard reset several times but it
didn't work. I've taken it to d place they flash
phone, they told me d phone can't be flashed.
pls help me, I'm really frustrated ryt nw. I can't
even make a call d phone ... so sorry for d long
write up. I hope to hear from u soon. Thanks..
SEGUN from UYO

My phone build no is
TECNO/TECNO-W3/TECNO-W3
6.0/MRA58K/W3-H806A1-M-160721V30
xerxes
xerxes
xerxes
Senior Member
8,357
09-02-2018, 07:49 PM
#2
(09-02-2018, 06:09 PM)Asemadahun Segun Segz-Strings Good Evening Hovatek, u guys are doing a very
nice job. keep it up and more grease to ur
elbow.... pls I need help with my tecno w3
device. it happened dat I had a low ba3 and d
phone just went off without shutting down, I
later got a new ba3 but d problem now is dat
anytime I want to run any application on d
phone be it watsapp, operamini or even open
music, d phone will just start to misbehave, it
wil start telling me your google app has stopped
unfortunately, or your calendar has stopped
unfortunately and stuff like dat and after
sometimes it will just hang and go back to tecno
logo and dat is it until I remove d ba3 again..
I've tried to do hard reset several times but it
didn't work. I've taken it to d place they flash
phone, they told me d phone can't be flashed.
pls help me, I'm really frustrated ryt nw. I can't
even make a call d phone ... so sorry for d long
write up. I hope to hear from u soon. Thanks..
SEGUN from UYO

My phone build no is
TECNO/TECNO-W3/TECNO-W3
6.0/MRA58K/W3-H806A1-M-160721V30

Are you able to qqq1
X3non
X3non
X3non
Recognized Contributor
22,062
09-02-2018, 07:50 PM
#3
(09-02-2018, 06:09 PM)Asemadahun Segun Segz-Strings Good Evening Hovatek, u guys are doing a very
nice job. keep it up and more grease to ur
elbow.
...
I hope to hear from u soon. Thanks..
SEGUN from UYO

My phone build no is
TECNO/TECNO-W3/TECNO-W3
6.0/MRA58K/W3-H806A1-M-160721V30

you said "I've tried to do hard reset several times but it didn't work"
you'll need to explain that line in details
where you able to successfully factory reset? or it failed
if you reset successfully, did you go through the initial setup process? or the phone just boot straight into home screen
and have you been able to download the firmware for that build number?
This post was last modified: 09-02-2018, 07:54 PM by X3non.
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Enthusiastic Member
9
10-02-2018, 07:16 AM
#4
Thanks for d response. Okay d thing is dat, any time I hard reset and after rebooting, it will just go back to d home screen and d problem continues. I don't think d factory reset was successful because everything is always d way as they were. I've not downloaded any firmware becos I don't know hw to go about it
hovatek
hovatek
hovatek
Administrator
49,606
10-02-2018, 11:00 AM
#5



(10-02-2018, 07:16 AM)Asemadahun Segun Segz-Strings Thanks for d response. Okay d thing is dat, any time I hard reset and after rebooting, it will just go back to d home screen and d problem continues. I don't think d factory reset was successful because everything is always d way as they were. I've not downloaded any firmware becos I don't know hw to go about it

It seems the phone's emmc chip is damaged and needs to be replaced

Note!
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Enthusiastic Member
9
10-02-2018, 12:07 PM
#6
It seems the phone's emmc chip is damaged and needs to be replaced
[/quote]

Thanks for d reply, how can I change it and how much is it going to cost me?
X3non
X3non
X3non
Recognized Contributor
22,062
10-02-2018, 04:26 PM
#7
(10-02-2018, 12:07 PM)Asemadahun Segun Segz-Strings Thanks for d reply, how can I change it and how much is it going to cost me?

you need to take your device to a phone hardware repair technician
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Enthusiastic Member
9
11-02-2018, 09:59 AM
#8
(10-02-2018, 04:26 PM)X3non
(10-02-2018, 12:07 PM)Asemadahun Segun Segz-Strings Thanks for d reply, how can I change it and how much is it going to cost me?

you need to take your device to a phone hardware repair technician

Thanks so much, I will let u know when fixed
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Enthusiastic Member
9
21-02-2018, 11:09 AM
#9
Good morning Hovatek, pls concerning d emmc chip replacement, after replacing d chip do I need to load d firmware on it before will be able to use it or I can just start using it like dat
X3non
X3non
X3non
Recognized Contributor
22,062
21-02-2018, 03:18 PM
#10
(21-02-2018, 11:09 AM)Asemadahun Segun Segz-Strings Good morning Hovatek, pls concerning d emmc chip replacement, after replacing d chip do I need to load d firmware on it before will be able to use it or I can just start using it like dat

you'll need to flash firmware before you'll be able to use it
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