* Make the title / subject a summary of whats wrong with the phone (for example my xxxx phone wont boot after i did xxxx)
* State the full phone model
* State whats wrong with the phone and how it started
* Request for permission to download the stock backup (This is optional as we would normally grant you permission to download any file we believe you need to fix your phone)
* Click Submit
* If you didnt register with a gmail address in step 1 then ensure to supply one so we'll grant you permission using the supplied gmail address
