My Samsung M20 got stuck on safe mode

[Please help] My Samsung M20 got stuck on safe mode

MaxSam
Enthusiastic Member

8

16-04-2023, 08:18 AM

#1

Hi Guys
My Samsung M20 phone is stuck in safe mode. Since it has been 3 years since I bought this phone, I think the power button is not working. Also since the phone is stuck the screen controls are not working. But before this problem occurred the power button worked very well. I followed these guidelines and tried everything I could to fix this problem. But still, I cannot change the mode to the regular one. To fix this I did,

01. Pressed and held the power button for over a minute, but the option didn’t pop up. (Seems that the button is not working or something else)
02. Screen is not responding to touch.
03. Since the power button is not responding I cannot use the physical method to turn off the safe mode.

I am planning to take this phone to a repair shop. Is there anything I can do from my end to fix this other than going to a repair shop? (I am afraid to let the phone off because of the malfunctioning power button)

AutoResponder
Verified Account

609

16-04-2023, 08:18 AM

#2

Thank you for reaching out for support. Due to high demand, our free support services may experience some delays in response time. We apologize for any inconvenience this may cause.
Alternatively, we offer private support where you can receive dedicated attention and prompt support. These sessions are designed to provide personalized solutions to your specific needs.
If you are interested in scheduling a private session, please visit https://www.hovatek.com/remote

MaxSam
Enthusiastic Member

8

16-04-2023, 08:30 AM

#3

Hi Guys
My Samsung M20 phone is stuck in safe mode. Since it has been 3 years since I bought this phone, I think the power button is not working. Also since the phone is stuck the screen controls are not working. But before this problem occurred the power button worked very well. I followed some guidelines and tried everything I could to fix this problem. But still, I cannot change the mode to the regular one. To fix this I did,

01. Pressed and held the power button for over a minute, but the option didn’t pop up. (Seems that the button is not working or something else)
02. Screen is not responding to touch.
03. Since the power button is not responding I cannot use the physical method to turn off the safe mode.

I am planning to take this phone to a repair shop. Is there anything I can do from my end to fix this other than going to a repair shop? (I am afraid to let the phone off because of the malfunctioning power button)

AutoResponder
Verified Account

609

16-04-2023, 08:30 AM

#4

Thank you for reaching out for support. Due to high demand, our free support services may experience some delays in response time. We apologize for any inconvenience this may cause.
Alternatively, we offer private support where you can receive dedicated attention and prompt support. These sessions are designed to provide personalized solutions to your specific needs.
If you are interested in scheduling a private session, please visit https://www.hovatek.com/remote

maxpayne
Intern

4,288

17-04-2023, 05:27 PM

#5

(16-04-2023, 08:30 AM)MaxSam Hi Guys
My Samsung M20 phone is stuck in safe mode. Since it has been 3 years since I bought this phone, I think the power button is not working. Also since the phone is stuck the screen controls are not working. But before this problem occurred the power button worked very well. I followed some guidelines and tried everything I could to fix this problem. But still, I cannot change the mode to the regular one. To fix this I did,

01. Pressed and held the power button for over a minute, but the option didn’t pop up. (Seems that the button is not working or something else)
02. Screen is not responding to touch.
03. Since the power button is not responding I cannot use the physical method to turn off the safe mode.

I am planning to take this phone to a repair shop. Is there anything I can do from my end to fix this other than going to a repair shop? (I am afraid to let the phone off because of the malfunctioning power button)

It should at least respond to the power button and touch unless it has a hardware problem.
Take it in for hardware diagnosis.
You can also insert a sim and dial the number to see if it rings

Note!
We have a reply schedule for Free Support. Please upgrade to Private Support if you can't wait.

MaxSam
Enthusiastic Member

8

18-04-2023, 06:51 AM

#6

(17-04-2023, 05:27 PM)maxpayne
(16-04-2023, 08:30 AM)MaxSam Hi Guys
My Samsung M20 phone is stuck in safe mode. Since it has been 3 years since I bought this phone, I think the power button is not working. Also since the phone is stuck the screen controls are not working. But before this problem occurred the power button worked very well. I followed some guidelines and tried everything I could to fix this problem. But still, I cannot change the mode to the regular one. To fix this I did,

01. Pressed and held the power button for over a minute, but the option didn’t pop up. (Seems that the button is not working or something else)
02. Screen is not responding to touch.
03. Since the power button is not responding I cannot use the physical method to turn off the safe mode.

I am planning to take this phone to a repair shop. Is there anything I can do from my end to fix this other than going to a repair shop? (I am afraid to let the phone off because of the malfunctioning power button)

It should at least respond to the power button and touch unless it has a hardware problem.
Take it in for hardware diagnosis.
You can also insert a sim and dial the number to see if it rings

Ok. Thank you

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