[articlew]

Hello Hovatek, my phone suddenly went off and was dead. How can I recover my data from the phone even while its doesn't turn on or charge.

[X3non]

Hello Hovatek, my phone suddenly went off and was dead. How can I recover my data from the phone even while its doesn't turn on or charge.

what's the phone model and android version?

[articlew]

It's Tecno Y2

[articlew]

Android 4.2

[xerxes]

It's Tecno Y2

Backup the phone’s firmware with miracle box @ https://www.hovatek.com/forum/thread-13347.html including userdata. Let’s know once successful.