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[Please help] INFINIX Zero 5 stuck on boot loading screen

[Please help] INFINIX Zero 5 stuck on boot loading screen

Nick6263
Nick6263
Nick6263
Newbie
1
16-02-2019, 08:55 AM
#1



Today morning the alarm went on and was not getting dismissed so I switched off the phone and later on when I switched it on, it was stuck at the Booting screen. The XOS Hummingbird Logo is running but its not going ahead from there. Plus when I tried Factory Rest pressing the volume down and Power button, it just has Factory Reset written on top left corner and no other option. Please help me as to find the solution for this.
X3non
X3non
X3non
Recognized Contributor
22,062
16-02-2019, 10:55 AM
#2
(16-02-2019, 08:55 AM)Nick6263 Today morning the alarm went on and was not getting dismissed so I switched off the phone and later on when I switched it on, it was stuck at the Booting screen. The XOS Hummingbird Logo is running but its not going ahead from there. Plus when I tried Factory Rest pressing the volume down and Power button, it just has Factory Reset written on top left corner and no other option. Please help me as to find the solution for this.

try factory resetting using recovery mode (vol up + power button)
lets know the outcome
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