No fingerprint option inside my infinix note 5

Hovatek Forum MOBILE Android [Please help] No fingerprint option inside my infinix note 5

[Please help] No fingerprint option inside my infinix note 5

[Please help] No fingerprint option inside my infinix note 5

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private
Enthusiastic Member

8

29-12-2018, 04:40 PM

#1

My infinix note 5 has no fingerprint option in settings i can't setup my fingerprint because no option to set it up I think it's a software problem please help

Attached Files

Screenshot_20181229-163800.png
Size: 116.56 KB / Downloads: 6

Screenshot_20181229-163806.png
Size: 50.29 KB / Downloads: 5

EMMANUS
Senior Member

1,677

29-12-2018, 04:55 PM

#2

How did this problem start?

Did you make any changes to the phone before you discovered this problem? e.g flashing, updates or upgrades.

private
Enthusiastic Member

8

29-12-2018, 08:15 PM

#3

I bought it from someone Emmanus I bought it like that I didn't know so what should I do please

EMMANUS
Senior Member

1,677

29-12-2018, 08:52 PM

#4

First thing to try will be a factory reset from recovery .
If that doesn't solve it, you have to open the phone to verify that the finger print scanner is connected to the board, disconnect and reconnect it again,then factory reset.
If it persists, you have to take note of your build number @ settings>about ,then backup your firmware, download the firmware that matches your build number from the hovatek collection, and flash it to your phone.

private
Enthusiastic Member

8

30-12-2018, 06:04 AM

#5

Thanks but I have searched for my firmware i Haven't seen it yet

xerxes
Senior Member

8,357

30-12-2018, 09:09 PM

#6

(30-12-2018, 06:04 AM)private Thanks but I have searched for my firmware i Haven't seen it yet

Did you check the board and confirm if the fingerprint sensor is connected?
Have you tried factory resetting the phone?
State the phone's build no.

Sent from my M5 mini using Hovatek Mobile

maxpayne
Intern

3,779

31-12-2018, 03:26 PM

#7

(29-12-2018, 04:40 PM)private My infinix note 5 has no fingerprint option in settings i can't setup my fingerprint because no option to set it up I think it's a software problem please help

Use the app at https://www.hovatek.com/forum/thread-13054.html and attach screenshots of each tab.
Also check Settings > About > Build Number and attach a screenshot

Sent from my Infinix X510 using Hovatek Mobile

private
Enthusiastic Member

8

03-01-2019, 06:47 AM

#8

Okay thanks I will do just that now

private
Enthusiastic Member

8

03-01-2019, 06:50 AM

#9

Here are the screenshots you requested for. Please help thanks

Attached Files

Screenshot_20190103-064623.png
Size: 117.51 KB / Downloads: 6

Screenshot_20190103-064641.png
Size: 50.63 KB / Downloads: 6

Screenshot_20190103-064704.png
Size: 125.09 KB / Downloads: 6

hovatek
Administrator

49,734

03-01-2019, 10:23 AM

#10

(03-01-2019, 06:50 AM)private Here are the screenshots you requested for. Please help thanks

have you tried factory resetting the device at all?
if yes, you can try flashing firmware of a lower build number to yours listed at https://www.hovatek.com/forum/thread-23512.html
e.g X604-H633H-O-180928V246

and you should backup your rom before flashing it. use wwr @ https://www.hovatek.com/forum/thread-21970.html

This post was last modified: 03-01-2019, 10:28 AM by X3non.

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