[Kwabe]

Hi. I have an infinix note 3 pro x601. Want to flash it because i have frozen home screen buttons. When i run the sp flash tool, it does not recognize the phone. what can i do?

[xerxes]

Hi. I have an infinix note 3 pro x601. Want to flash it because i have frozen home screen buttons. When i run the sp flash tool, it does not recognize the phone. what can i do?

What do you mean by 'Frozen home screen button'? in details. 
Install VCOM drivers using https://www.hovatek.com/forum/thread-440.html . 
Also take backup of your current firmware using miracle @ https://www.hovatek.com/forum/thread-13347.html

[Kwabe]

The buttons at the bottom of the home screen which helps go pack to a previous page, see windows that have been opened are all frozen.

[Kwabe]

Have already downloaded the vcom drivers

[xerxes]

Have already downloaded the vcom drivers

then install the driver using the link on my previous reply.
also try factory reset.
or
use third party app like https://play.google.com/store/apps/detai...plecontrol

[freshtyt]

Hi. I have an infinix note 3 pro x601. Want to flash it because i have frozen home screen buttons. When i run the sp flash tool, it does not recognize the phone. what can i do?

faulty hardware can also cause those buttons not to function
do you have the stock rom for this build number?
did you try factory resetting the phone?