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[Please help] App opening and closing automatically

[Please help] App opening and closing automatically

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sir_bidex
sir_bidex
sir_bidex
Techie Member
56
10-03-2018, 05:52 AM
#1



Good morning! Pls i just bought a new tecno Y2 and the phone was unstable I.e anytime I open one app, it will close it and open another one or more than one itself simultaneously. I did a factory reset but nothing was changed.. What could be the problem? Pls help
xerxes
xerxes
xerxes
Senior Member
8,357
10-03-2018, 09:08 AM
#2
(10-03-2018, 05:52 AM)sir_bidex Good morning! Pls i just bought a new tecno Y2 and the phone was unstable I.e anytime I open one app, it will close it and open another one or more than one itself simultaneously. I did a factory reset but nothing was changed.. What could be the problem? Pls help

Do you experience this with all the apps or just some selected ones?
What's the phone's build no.?
This post was last modified: 10-03-2018, 09:12 AM by xerxes.
sir_bidex
sir_bidex
sir_bidex
Techie Member
56
21-03-2018, 04:13 AM
#3
(10-03-2018, 09:08 AM)innagee
(10-03-2018, 05:52 AM)sir_bidex Good morning! Pls i just bought a new tecno Y2 and the phone was unstable I.e anytime I open one app, it will close it and open another one or more than one itself simultaneously. I did a factory reset but nothing was changed.. What could be the problem? Pls help

Do you experience this with all the apps or just some selected ones?
What's the phone's build no.?

Yes. The build number is Y2-H721A2-KK-160720V1
hovatek
hovatek
hovatek
Administrator
49,634
21-03-2018, 10:25 AM
#4
(21-03-2018, 04:13 AM)sir_bidex Yes. The build number is Y2-H721A2-KK-160720V1

Maybe its a touch issue. I experienced the same on my Tecno M3 back then. This is assuming its not a malware being remotely controlled by somebody.
Before you consider fixing, you first need to backup your firmware since your build isn't available at https://www.hovatek.com/forum/thread-19513.html
Is your phone rooted?

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sir_bidex
sir_bidex
sir_bidex
Techie Member
56
21-03-2018, 12:10 PM
#5



(21-03-2018, 10:25 AM)hovatek
(21-03-2018, 04:13 AM)sir_bidex Yes. The build number is Y2-H721A2-KK-160720V1

Maybe its a touch issue. I experienced the same on my Tecno M3 back then. This is assuming its not a malware being remotely controlled by somebody.
Before you consider fixing, you first need to backup your firmware since your build isn't available at https://www.hovatek.com/forum/thread-19513.html
Is your phone rooted?

No.. and never done that before
hovatek
hovatek
hovatek
Administrator
49,634
21-03-2018, 03:19 PM
#6
(21-03-2018, 12:10 PM)sir_bidex No.. and never done that before

where you able to successfully dump the firmware of your device?
sir_bidex
sir_bidex
sir_bidex
Techie Member
56
21-03-2018, 04:30 PM
#7
(21-03-2018, 03:19 PM)X3non
(21-03-2018, 12:10 PM)sir_bidex No.. and never done that before

where you able to successfully dump the firmware of your device?

I don't understand that
sir_bidex
sir_bidex
sir_bidex
Techie Member
56
21-03-2018, 04:38 PM
#8
(21-03-2018, 04:30 PM)sir_bidex
(21-03-2018, 03:19 PM)X3non
(21-03-2018, 12:10 PM)sir_bidex No.. and never done that before

where you able to successfully dump the firmware of your device?

I don't understand that

Do you mean to backup my firmware
sir_bidex
sir_bidex
sir_bidex
Techie Member
56
21-03-2018, 05:03 PM
#9
Pls reply me..
hovatek
hovatek
hovatek
Administrator
49,634
21-03-2018, 06:24 PM
#10
(21-03-2018, 04:38 PM)sir_bidex Do you mean to backup my firmware

yes, you were advised to make a backup of your firmware
have you done so?
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