[mohaamaad]

Hello

My device was working probably . My little daughter was play a game on it

suddenly the device is fully dead

the laptop cannot see it .

there are no any response from it

i try to remove the battery and reconnect it again but i still have a problem

how can i make it live again 

Please Help

[xerxes]

Hello

My device was working probably . My little daughter was play a game on it

suddenly the device is fully dead

the laptop cannot see it .

there are no any response from it

i try to remove the battery and reconnect it again but i still have a problem

how can i make it live again 

Please Help

Have you tried replacing the battery with another one. 
Does your PC make connection/disconnection sound when you connect it with USB cable.

[mohaamaad]

Hello

My device was working probably . My little daughter was play a game on it

suddenly the device is fully dead

the laptop cannot see it .

there are no any response from it

i try to remove the battery and reconnect it again but i still have a problem

how can i make it live again 

Please Help

Have you tried replacing the battery with another one. 
Does your PC make connection/disconnection sound when you connect it with USB cable.

No i have not i just disconnect and reconnect the battery

about PC connection , there are no sound . the device not connected to PC

[xerxes]

Hello

My device was working probably . My little daughter was play a game on it

suddenly the device is fully dead

the laptop cannot see it .

there are no any response from it

i try to remove the battery and reconnect it again but i still have a problem

how can i make it live again 

Please Help

Have you tried replacing the battery with another one. 
Does your PC make connection/disconnection sound when you connect it with USB cable.

No i have not i just disconnect and reconnect the battery

about PC connection , there are no sound . the device not connected to PC

Try disconnect/reconnecting the battery and charge the phone for like 2-3hrs and see the outcome.

[hovatek]

No i have not i just disconnect and reconnect the battery

about PC connection , there are no sound . the device not connected to PC

If changing the battery doesn't help then it might need to come down to a jumper as explained at https://www.hovatek.com/forum/thread-11802.html .. Unless the device fell