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[Please help] my phone is freezing

[Please help] my phone is freezing

Shyleola
Shyleola
Shyleola
Newbie
1
02-01-2018, 01:35 PM
#1



hello 
my letv phone s3 X626 freeze times without number.couldnt recognise the screen lock and my fingerprint 
suddenly switched off n i ve being trying to switch it on since the screen is showing nothing 

was told will need to flash what should i do?is a 10 days old phone Confused
OS: Android 6.0 (Marshmallow) CHIPSET: Qualcomm MSM8976 Snapdragon 652   CPU:Octa-core (4x1.4 GHz Cortex-A53 & 4x1.8 GHz Cortex-A72) GPU:Adreno 510
freshtyt
freshtyt
freshtyt
Senior Member
2,949
02-01-2018, 06:28 PM
#2
(02-01-2018, 01:35 PM)Shyleola hello 
my letv phone s3 X626 freeze times without number.couldnt recognise the screen lock and my fingerprint 
suddenly switched off n i ve being trying to switch it on since the screen is showing nothing 

was told will need to flash what should i do?is a 10 days old phone Confused
OS: Android 6.0 (Marshmallow) CHIPSET: Qualcomm MSM8976 Snapdragon 652   CPU:Octa-core (4x1.4 GHz Cortex-A53 & 4x1.8 GHz Cortex-A72) GPU:Adreno 510

have you tried disconnecting / reconnecting the battery then power on?
also try charging the battery for some hours
hovatek
hovatek
hovatek
Administrator
49,610
03-01-2018, 09:30 AM
#3
(02-01-2018, 01:35 PM)Shyleola hello 
my letv phone s3 X626 freeze times without number.couldnt recognise the screen lock and my fingerprint 
suddenly switched off n i ve being trying to switch it on since the screen is showing nothing 

was told will need to flash what should i do?is a 10 days old phone Confused
OS: Android 6.0 (Marshmallow) CHIPSET: Qualcomm MSM8976 Snapdragon 652   CPU:Octa-core (4x1.4 GHz Cortex-A53 & 4x1.8 GHz Cortex-A72) GPU:Adreno 510

If its still covered by warranty then I suggest you return it as that's the safest thing to do (unless you tampered with it).
If you really intend to flash the firmware, have you found one for your model?

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