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How to clear GOTV E16 and E32 errors

How to clear GOTV E16 and E32 errors

Keslar
Keslar
Keslar
Senior Member
671
19-04-2017, 10:23 AM
#1



Sometimes, your viewing experience could be interrupted by the E16 or E32 - Service is currently scrambled error (usually an error in your account pertaining to subscription). These are different from the GOTV E48-32 error . Clearing these errors is pretty easy

Steps to clear E16 or E32 error on GOTV

* Ensure your GOTV decoder is switched on and you have an active GOTV subscription

[Image: How-to-clear-E16-and-E32-errors-on-GOTV-0.jpg]

* Visit http://eazy.gotvafrica.com/account . If you recall the phone number associated with your GOTV account and your IUC Number (located under the decoder) then click Sign in at the top-right corner else skip signing in

[Image: How-to-clear-E16-and-E32-errors-on-GOTV-1.jpg]

* If you chose to Signin then wait while you get signed in

[Image: How-to-clear-E16-and-E32-errors-on-GOTV-2.jpg]

* Scroll to the bottom and click Clear Error Code

[Image: How-to-clear-E16-and-E32-errors-on-GOTV-3.jpg]

* If you're signed in then select your IUC Number from the dropdown else type it in

[Image: How-to-clear-E16-and-E32-errors-on-GOTV-4.jpg]

* Select E16 or E32 from the dropdown (depending on which you're experiencing)

[Image: How-to-clear-E16-and-E32-errors-on-GOTV-5.jpg]

* Input the image verification if prompted then click Clear error code

[Image: How-to-clear-E16-and-E32-errors-on-GOTV-6.jpg]

* The error code should get cleared and your viewing experience resume

Sent from my Infinix X510 using the Hovatek Forum App
This post was last modified: 19-04-2017, 10:30 AM by Keslar.
Keslar
Keslar
Keslar
Senior Member
671
19-04-2017, 10:25 AM
#2
Nakaziba Mariam says:
April 10, 2017 at 8:06 am
I have recently subscribed for my Gotv plus but some channels like zeebolly movies (312)& viasat life (351) are still showing the E16 error cord please help me out because I really need these channels, my IUC number is 4623057009
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