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Help with fingerprint scanner on infinix hot s x521 Nougat - Printable Version

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+--- Thread: Help with fingerprint scanner on infinix hot s x521 Nougat (/thread-28201.html)

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Help with fingerprint scanner on infinix hot s x521 Nougat - makindiilete - 11-06-2019

My fingerprint scanner is not detecting touch anymore, also I can't remove already saved fingerprints neither can I add a new one because it won't detect any touch  I noticed this started after I upgraded from Android 6.0 to 7.0  I already performed factory reset many times but it doesn't solve the problem. Please help.
The attached screenshot contains "About Phone" details


Help with fingerprint scanner on infinix hot s x521 Nougat - xerxes - 11-06-2019

(11-06-2019, 07:02 PM)makindiilete Wrote:  My fingerprint scanner is not detecting touch anymore, also I can't remove already saved fingerprints neither can I add a new one because it won't detect any touch  I noticed this started after I upgraded from Android 6.0 to 7.0  I already performed factory reset many times but it doesn't solve the problem. Please help.
The attached screenshot contains "About Phone" details
How did you update the phone, is it via the system update or flash tool & firmware?


RE: Help with fingerprint scanner on infinix hot s x521 Nougat - makindiilete - 11-06-2019

The update was done via flash tool and firmware


RE: Help with fingerprint scanner on infinix hot s x521 Nougat - X3non - 12-06-2019

(11-06-2019, 11:16 PM)makindiilete Wrote:  The update was done via flash tool and firmware

do you remember the original build number of the phone?
tried checking for any more available system updates in settings?


RE: Help with fingerprint scanner on infinix hot s x521 Nougat - makindiilete - 12-06-2019

I don't remember the original build number and I've checked system updates in settings, no new update is detected... It's says I'm with the latest update


RE: Help with fingerprint scanner on infinix hot s x521 Nougat - hovatek - 12-06-2019

(12-06-2019, 05:04 PM)makindiilete Wrote:  I don't remember the original build number and I've checked system updates in settings, no new update is detected... It's says I'm with the latest update

I suggest you downgrade to 6.0 . Knowing your previous build number would have helped pinpoint the best firmware to download and flash
check https://www.hovatek.com/forum/thread-20011.html


RE: Help with fingerprint scanner on infinix hot s x521 Nougat - makindiilete - 12-06-2019

I think I remember what the original build number looks like.. It was like this : X521 - J5088AC-M-


Help with fingerprint scanner on infinix hot s x521 Nougat - xerxes - 14-06-2019

(12-06-2019, 05:45 PM)makindiilete Wrote:  I think I remember what the original build number looks like.. It was like this : X521 - J5088AC-M-
You’re still not sure, there’s firmware for x521-J5088AC on the link @Administrator’s reply. Flash only boot, recovery and system.img from the firmware.


RE: Help with fingerprint scanner on infinix hot s x521 Nougat - makindiilete - 14-06-2019

The firmware for X521-J5088AC on the link looks like Nougat and not Android 6.... The phone came with Android 6


RE: Help with fingerprint scanner on infinix hot s x521 Nougat - X3non - 14-06-2019

(14-06-2019, 05:21 PM)makindiilete Wrote:  The firmware for X521-J5088AC on the link looks like Nougat and not Android 6.... The phone came with Android 6

backup your current firmware and keep safe
download and flash X521-J5088A1-M build from the list @ https://www.hovatek.com/forum/thread-20011.html