Hovatek Forum MOBILE Android Help with fingerprint scanner on infinix hot s x521 Nougat
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Help with fingerprint scanner on infinix hot s x521 Nougat

Help with fingerprint scanner on infinix hot s x521 Nougat

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makindiilete
makindiilete
makindiilete
Junior Member
19
11-06-2019, 07:02 PM
#1



My fingerprint scanner is not detecting touch anymore, also I can't remove already saved fingerprints neither can I add a new one because it won't detect any touch  I noticed this started after I upgraded from Android 6.0 to 7.0  I already performed factory reset many times but it doesn't solve the problem. Please help.
The attached screenshot contains "About Phone" details
Attached Files
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xerxes
xerxes
xerxes
Senior Member
8,355
11-06-2019, 07:58 PM
#2
(11-06-2019, 07:02 PM)makindiilete My fingerprint scanner is not detecting touch anymore, also I can't remove already saved fingerprints neither can I add a new one because it won't detect any touch  I noticed this started after I upgraded from Android 6.0 to 7.0  I already performed factory reset many times but it doesn't solve the problem. Please help.
The attached screenshot contains "About Phone" details
How did you update the phone, is it via the system update or flash tool & firmware?
makindiilete
makindiilete
makindiilete
Junior Member
19
11-06-2019, 11:16 PM
#3
The update was done via flash tool and firmware
X3non
X3non
X3non
Recognized Contributor
22,062
12-06-2019, 10:48 AM
#4
(11-06-2019, 11:16 PM)makindiilete The update was done via flash tool and firmware

do you remember the original build number of the phone?
tried checking for any more available system updates in settings?
makindiilete
makindiilete
makindiilete
Junior Member
19
12-06-2019, 05:04 PM
#5



I don't remember the original build number and I've checked system updates in settings, no new update is detected... It's says I'm with the latest update
hovatek
hovatek
hovatek
Administrator
49,570
12-06-2019, 05:39 PM
#6
(12-06-2019, 05:04 PM)makindiilete I don't remember the original build number and I've checked system updates in settings, no new update is detected... It's says I'm with the latest update

I suggest you downgrade to 6.0 . Knowing your previous build number would have helped pinpoint the best firmware to download and flash
check https://www.hovatek.com/forum/thread-20011.html
This post was last modified: 12-06-2019, 05:39 PM by hovatek.

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makindiilete
makindiilete
makindiilete
Junior Member
19
12-06-2019, 05:45 PM
#7
I think I remember what the original build number looks like.. It was like this : X521 - J5088AC-M-
xerxes
xerxes
xerxes
Senior Member
8,355
14-06-2019, 04:43 PM
#8
(12-06-2019, 05:45 PM)makindiilete I think I remember what the original build number looks like.. It was like this : X521 - J5088AC-M-
You’re still not sure, there’s firmware for x521-J5088AC on the link @Administrator’s reply. Flash only boot, recovery and system.img from the firmware.
makindiilete
makindiilete
makindiilete
Junior Member
19
14-06-2019, 05:21 PM
#9
The firmware for X521-J5088AC on the link looks like Nougat and not Android 6.... The phone came with Android 6
X3non
X3non
X3non
Recognized Contributor
22,062
14-06-2019, 05:37 PM
#10



(14-06-2019, 05:21 PM)makindiilete The firmware for X521-J5088AC on the link looks like Nougat and not Android 6.... The phone came with Android 6

backup your current firmware and keep safe
download and flash X521-J5088A1-M build from the list @ https://www.hovatek.com/forum/thread-20011.html
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