[JIJO]

Hi i cannot find correct firmware to download. I can only read VNS-L31 on backcover and thats not enough to know the exact build number for the phone. Please help me to identify the correct firmware.

[X3non]

Hi i cannot find correct firmware to download. I can only read VNS-L31 on backcover and thats not enough to know the exact build number for the phone. Please help me to identify the correct firmware.

how did this bootloop problem happen? 
can you still boot into recovery mode? if yes, check the ID at the top of recovery mode screen
have you tried factory resetting?

[JIJO]

Hi i cannot find correct firmware to download. I can only read VNS-L31 on backcover and thats not enough to know the exact build number for the phone. Please help me to identify the correct firmware.

how did this bootloop problem happen? 
can you still boot into recovery mode? if yes, check the ID at the top of recovery mode screen
have you tried factory resetting?

Phone fell and broke Lcd...after lcd replacement we discovered a bootloop. I used button combination but found no hardreset option.

[X3non]

Phone fell and broke Lcd...after lcd replacement we discovered a bootloop. I used button combination but found no hardreset option.

can you still boot the phone into recovery mode? (should be vol up + power button)

[JIJO]

Phone fell and broke Lcd...after lcd replacement we discovered a bootloop. I used button combination but found no hardreset option.

can you still boot the phone into recovery mode? (should be vol up + power button)

Yes i can but still no hardreset option

[X3non]

Yes i can but still no hardreset option

is there any ID written at the top of recovery mode screen?
what options do you have on yours? post screenshot

[JIJO]

Yes i can but still no hardreset option

is there any ID written at the top of recovery mode screen?
what options do you have on yours? post screenshot

X3non im sorry i was mixing up two identical phones. This one shows Hardreset 21% then skips to 100% followed by message that says successful. Then when you reboot its still on bootloop. 
And there is no message on top of recovery like the way Samsung devices do.

[X3non]

...And there is no message on top of recovery like the way Samsung devices do.

you failed to share the screenshot, check if your recovery mode has "reboot to bootloader" option
if it does, select it then try the commands below in fastboot

Code:

fastboot oem get-product-model
fastboot oem get-build-number

[xerxes]

Yes i can but still no hardreset option

is there any ID written at the top of recovery mode screen?
what options do you have on yours? post screenshot

X3non im sorry i was mixing up two identical phones. This one shows Hardreset 21% then skips to 100% followed by message that says successful. Then when you reboot its still on bootloop. 
And there is no message on top of recovery like the way Samsung devices do.

Open Device Manager on your PC then switch-off the phone and connect the phone to pc with usb and see what it get detected as.

[JIJO]

Huawei P9 Lite scrn.shot.jpg.docx Size: 78.73 KB  Downloads: 3

innagee pid='166598' dateline='1556358485']

Yes i can but still no hardreset option

is there any ID written at the top of recovery mode screen?
what options do you have on yours? post screenshot

X3non im sorry i was mixing up two identical phones. This one shows Hardreset 21% then skips to 100% followed by message that says successful. Then when you reboot its still on bootloop. 
And there is no message on top of recovery like the way Samsung devices do.

Open Device Manager on your PC then switch-off the phone and connect the phone to pc with usb and see what it get detected as.

Hi
Attached herewith are the two screenshots...one for Recovery the other for Device Manager and also what i see in Devices and Printers.