Hovatek Forum MOBILE Android My itel it 1556plus cannot connect to wifi and my hotspot not seen by other phone
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My itel it 1556plus cannot connect to wifi and my hotspot not seen by other phone

My itel it 1556plus cannot connect to wifi and my hotspot not seen by other phone

DamilolaO
DamilolaO
DamilolaO
Newbie
4
01-04-2017, 09:21 AM
#1



I bought a new Itel it 1556 plus on March 23,2017 . I have been trying to connect to available WiFi but my phone will not connect, it will only see the name of the network and save it rather than connecting.More so when I switch my phone hotspot to connect /share with another android phone WiFi the phone will not even be seen by the other phone that I am establishing network with. I have try factory reset, the problem still persist,what can I do because I am even regretting that I use my money to buy an itel phone .This is my first time of buying itel product.Please I will appreciate any available information to fix this.Note,my phone cannot connect to other phone via flashshare or for xender.
This post was last modified: 01-04-2017, 10:35 AM by DamilolaO.
hovatek
hovatek
hovatek
Administrator
49,570
01-04-2017, 07:40 PM
#2
(01-04-2017, 09:21 AM)DamilolaO I bought a new Itel it 1556 plus on March 23,2017 . I have been trying to connect to available WiFi but my phone will not connect, it will only see the name of the network and save it rather than connecting.More so when I switch my phone hotspot to connect /share with another android phone WiFi the phone will not even be seen by the other phone that I am establishing network with. I have try factory reset, the problem still persist,what can I do because I am even regretting that I use my money to buy an itel phone .This is my first time of buying itel product.Please I will appreciate any available information to fix this.Note,my phone cannot connect to other phone via flashshare or for xender.

The problem must be from your MAC address.
First, what's your phone's Build Number (Settings > About > Build Number)?

Note!
We have a reply schedule for Free Support. Please upgrade to Private Support if you can't wait.
DamilolaO
DamilolaO
DamilolaO
Newbie
4
04-04-2017, 10:02 AM
#3
(01-04-2017, 07:40 PM)hovatek
(01-04-2017, 09:21 AM)DamilolaO I bought a new Itel it 1556 plus on March 23,2017 . I have been trying to connect to available WiFi but my phone will not connect, it will only see the name of the network and save it rather than connecting.More so when I switch my phone hotspot to connect /share with another android phone WiFi the phone will not even be seen by the other phone that I am establishing network with. I have try factory reset, the problem still persist,what can I do because I am even regretting that I use my money to buy an itel phone .This is my first time of buying itel product.Please I will appreciate any available information to fix this.Note,my phone cannot connect to other phone via flashshare or for xender.

The problem must be from your MAC address.
First, what's your phone's Build Number (Settings > About > Build Number)?

My phone build up number is IT1556plus-C195E-5.1-20161010
Thanks for the reply to my phone issue
hovatek
hovatek
hovatek
Administrator
49,570
04-04-2017, 12:19 PM
#4
(04-04-2017, 10:02 AM)DamilolaO My phone build up number is IT1556plus-C195E-5.1-20161010
Thanks for the reply to my phone issue

You might need to reflash the firmware but I suggest you start with MAC address.
1. What's the phone's MAC address (under Settings > About > Status
2. Have you downloaded the firmware for your phone @ https://www.hovatek.com/forum/thread-2194.html

Note!
We have a reply schedule for Free Support. Please upgrade to Private Support if you can't wait.
DamilolaO
DamilolaO
DamilolaO
Newbie
4
04-04-2017, 06:34 PM
#5



(04-04-2017, 12:19 PM)hovatek
(04-04-2017, 10:02 AM)DamilolaO My phone build up number is IT1556plus-C195E-5.1-20161010
Thanks for the reply to my phone issue

You might need to reflash the firmware but I suggest you start with MAC address.
1. What's the phone's MAC address (under Settings > About > Status
2. Have you downloaded the firmware for your phone @ https://www.hovatek.com/forum/thread-2194.html

My Phone mac address is 7c:e9:7c:60:EF:15 I am yet to download the firmware for my phone as you have said.
hovatek
hovatek
hovatek
Administrator
49,570
05-04-2017, 07:49 AM
#6
(04-04-2017, 06:34 PM)DamilolaO My Phone mac address is 7c:e9:7c:60:EF:15 I am yet to download the firmware for my phone as you have said.

download the firmware, you'll need some files in it

Note!
We have a reply schedule for Free Support. Please upgrade to Private Support if you can't wait.
DamilolaO
DamilolaO
DamilolaO
Newbie
4
06-04-2017, 07:45 AM
#7
(05-04-2017, 07:49 AM)hovatek
(04-04-2017, 06:34 PM)DamilolaO My Phone mac address is 7c:e9:7c:60:EF:15 I am yet to download the firmware for my phone as you have said.

download the firmware, you'll need some files in it
I will work on that.I will give a feedback.
Crown e
Crown e
Crown e
Newbie
1
17-07-2020, 12:12 PM
#8
I bought a new Itel it 1556 plus on March 23,2017 . I have been trying to connect to available WiFi but my phone will not connect, it will only see the name of the network and save it rather than connecting.More so when I switch my phone hotspot to connect /share with another android phone WiFi the phone will not even be seen by the other phone that I am establishing network with. I have try factory reset, the problem still persist,what can I do because I am even regretting that I use my money to buy an itel phone .This is my first time of buying itel product.Please I will appreciate any available information to fix this.Note,my phone cannot connect to other phone via flashshare or for xender.
X3non
X3non
X3non
Recognized Contributor
22,062
17-07-2020, 07:13 PM
#9
(17-07-2020, 12:12 PM)Crown e I bought a new Itel it 1556 plus on March 23,2017 . I have been trying to connect to available WiFi but my phone will not connect, it will only see the name of the network and save it rather than connecting.More so when I switch my phone hotspot to connect /share with another android phone WiFi the phone will not even be seen by the other phone that I am establishing network with. I have try factory reset, the problem still persist,what can I do because I am even regretting that I use my money to buy an itel phone .This is my first time of buying itel product.Please I will appreciate any available information to fix this.Note,my phone cannot connect to other phone via flashshare or for xender.

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