{"id":70,"date":"2014-06-11T06:16:38","date_gmt":"2014-06-11T06:16:38","guid":{"rendered":"http:\/\/hovatek.com\/blog\/?p=70"},"modified":"2014-06-11T06:16:38","modified_gmt":"2014-06-11T06:16:38","slug":"blackberry-not-browsing-other-apps-not-working-solved","status":"publish","type":"post","link":"https:\/\/www.hovatek.com\/blog\/blackberry-not-browsing-other-apps-not-working-solved\/","title":{"rendered":"How to fix a Blackberry that wont connect to the internet"},"content":{"rendered":"<p><a href=\"https:\/\/www.hovatek.com\/blog\/bpyeki\/uploads\/2014\/06\/blackberry-not-browsing.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1520\" src=\"https:\/\/www.hovatek.com\/blog\/bpyeki\/uploads\/2014\/06\/blackberry-not-browsing.png\" alt=\"blackberry not browsing solved\" width=\"800\" height=\"600\" \/><\/a><\/p>\n<p>When your Blackberry apps just wont\u00a0connect to the internet\u00a0over Wi-Fi networks or Blackberry Internet Service (BIS), there are quite a number of reasons why this might be happening and we&#8217;ll be discussing\u00a0the most common\u00a0ones in this tutorial.\u00a0Having an internet connection\u00a0is not necessarily enough\u00a0because all your apps might not recognize the source of the internet connection. Sometimes, you have to go the extra mile to help them recognize and use the internet connection.<\/p>\n<h3>What could cause a Blackberry not to connect to the internet?<\/h3>\n<p>Some causes of internet connection problem on a Blackberry include:<\/p>\n<ul>\n<li>No data plan: The phone might not have an active \/ supported data plan<\/li>\n<li>Slow internet connection: The internet connection might be too sluggish to do anything meaningful<\/li>\n<li>Proxy misconfiguration: The proxy settings might have been tampered with or not set at all<\/li>\n<li>Missing service books: Apps like Email wont work with missing service books<\/li>\n<\/ul>\n<h3>Why are my call credits being deducted instead of my megabytes?<\/h3>\n<p>This is a network related issue and as a result of using an app while subscribed to an unsupported data plan (this is sometimes just a network error). It could occur on newly unlocked phones. You&#8217;ll need to call your Internet Service Provider (your network) to have this corrected.<\/p>\n<h3>How do I fix internet connection problems on a Blackberry phone?<\/h3>\n<p>When having internet connection problems on a Blackberry, some fixes to consider are;<\/p>\n<h3>1. Native Browser settings<\/h3>\n<p>If your native browser gives you an error message like &#8216;Could not connect to internet&#8230;..contact your service provider&#8217; or &#8216;A wireless network is required to&#8230;.please connect to a wireless network and retry&#8217; then:<\/p>\n<ul>\n<li>Launch your native browser<\/li>\n<li>Press the menu button (Blackberry button)<\/li>\n<li>Go to options<\/li>\n<li>Set the two connection settings at the top to either Hotspot (if you wish to use wifi) or your service provide<\/li>\n<li>Save<\/li>\n<li>Close the browser then re-launch it.<\/li>\n<\/ul>\n<h3>2. TCP IP settings<\/h3>\n<p>Some apps like Operamini, 2go, Whatsapp,UC web.. etc connect via the TCP\/IP setting; which is why they can work fine without BIS (you only need have an alternative data plan \/ MB). When such apps are having trouble connecting to the internet, simply:<\/p>\n<p>Go to the Home screen and click on Options<\/p>\n<p><a href=\"https:\/\/www.hovatek.com\/blog\/bpyeki\/uploads\/2014\/06\/blackberry-not-browsing-1.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1522\" src=\"https:\/\/www.hovatek.com\/blog\/bpyeki\/uploads\/2014\/06\/blackberry-not-browsing-1.jpg\" alt=\"blackberry not browsing\" width=\"377\" height=\"637\" \/><\/a><\/p>\n<p>Select Device<\/p>\n<p><a href=\"https:\/\/www.hovatek.com\/blog\/bpyeki\/uploads\/2014\/06\/blackberry-not-browsing-2.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-1523\" src=\"https:\/\/www.hovatek.com\/blog\/bpyeki\/uploads\/2014\/06\/blackberry-not-browsing-2.jpg\" alt=\"blackberry not browsing 2\" width=\"373\" height=\"634\" \/><\/a><\/p>\n<p>Select Advanced System Settings<\/p>\n<p><a href=\"https:\/\/www.hovatek.com\/blog\/bpyeki\/uploads\/2014\/06\/blackberry-not-browsing-3.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-1524\" src=\"https:\/\/www.hovatek.com\/blog\/bpyeki\/uploads\/2014\/06\/blackberry-not-browsing-3.jpg\" alt=\"blackberry not browsing 3\" width=\"375\" height=\"635\" \/><\/a><\/p>\n<p>Select TCP IP<\/p>\n<p><a href=\"https:\/\/www.hovatek.com\/blog\/bpyeki\/uploads\/2014\/06\/blackberry-not-browsing-4.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-1525\" src=\"https:\/\/www.hovatek.com\/blog\/bpyeki\/uploads\/2014\/06\/blackberry-not-browsing-4.jpg\" alt=\"blackberry not browsing 4\" width=\"371\" height=\"631\" \/><\/a><\/p>\n<p>Tick APN Settings Enabled<\/p>\n<p><a href=\"https:\/\/www.hovatek.com\/blog\/bpyeki\/uploads\/2014\/06\/blackberry-not-browsing-5.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-1526\" src=\"https:\/\/www.hovatek.com\/blog\/bpyeki\/uploads\/2014\/06\/blackberry-not-browsing-5.jpg\" alt=\"blackberry not browsing 5\" width=\"374\" height=\"633\" \/><\/a><\/p>\n<p>In front of &#8220;APN:&#8221; , enter your network&#8217;s APN<\/p>\n<p><a href=\"https:\/\/www.hovatek.com\/blog\/bpyeki\/uploads\/2014\/06\/blackberry-not-browsing-6.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-1527\" src=\"https:\/\/www.hovatek.com\/blog\/bpyeki\/uploads\/2014\/06\/blackberry-not-browsing-6.jpg\" alt=\"blackberry not browsing 6\" width=\"369\" height=\"633\" \/><\/a><\/p>\n<p>If the APN requires a username and password, tick APN Authentication Enabled then enter the username and password<\/p>\n<p><a href=\"https:\/\/www.hovatek.com\/blog\/bpyeki\/uploads\/2014\/06\/blackberry-not-browsing-7.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-1528\" src=\"https:\/\/www.hovatek.com\/blog\/bpyeki\/uploads\/2014\/06\/blackberry-not-browsing-7.jpg\" alt=\"blackberry not browsing 7\" width=\"373\" height=\"629\" \/><\/a><\/p>\n<p>Press the Menu button (Blackberry button) then Save<\/p>\n<p><a href=\"https:\/\/www.hovatek.com\/blog\/bpyeki\/uploads\/2014\/06\/blackberry-not-browsing-8.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-1529\" src=\"https:\/\/www.hovatek.com\/blog\/bpyeki\/uploads\/2014\/06\/blackberry-not-browsing-8.jpg\" alt=\"blackberry not browsing 8\" width=\"369\" height=\"636\" \/><\/a><\/p>\n<h3>3. Host Routing Table settings<\/h3>\n<p>This setting could get faulty when you remove your BIS SIM\u00a0or are experiencing network issues. To set it right:<\/p>\n<p>Go to the Home screen and click on Options<\/p>\n<p><a href=\"https:\/\/www.hovatek.com\/blog\/bpyeki\/uploads\/2014\/06\/blackberry-not-browsing-1.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1522\" src=\"https:\/\/www.hovatek.com\/blog\/bpyeki\/uploads\/2014\/06\/blackberry-not-browsing-1.jpg\" alt=\"blackberry not browsing\" width=\"377\" height=\"637\" \/><\/a><\/p>\n<p>Select Device<\/p>\n<p><a href=\"https:\/\/www.hovatek.com\/blog\/bpyeki\/uploads\/2014\/06\/blackberry-not-browsing-2.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-1523\" src=\"https:\/\/www.hovatek.com\/blog\/bpyeki\/uploads\/2014\/06\/blackberry-not-browsing-2.jpg\" alt=\"blackberry not browsing 2\" width=\"373\" height=\"634\" \/><\/a><\/p>\n<p>Select Advanced System Settings<\/p>\n<p><a href=\"https:\/\/www.hovatek.com\/blog\/bpyeki\/uploads\/2014\/06\/blackberry-not-browsing-3.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-1524\" src=\"https:\/\/www.hovatek.com\/blog\/bpyeki\/uploads\/2014\/06\/blackberry-not-browsing-3.jpg\" alt=\"blackberry not browsing 3\" width=\"375\" height=\"635\" \/><\/a><\/p>\n<p>Select Host Routing Table<\/p>\n<p><a href=\"https:\/\/www.hovatek.com\/blog\/bpyeki\/uploads\/2014\/06\/blackberry-wont-connect-to-internet.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-1532\" src=\"https:\/\/www.hovatek.com\/blog\/bpyeki\/uploads\/2014\/06\/blackberry-wont-connect-to-internet.jpg\" alt=\"blackberry wont connect to internet\" width=\"366\" height=\"630\" \/><\/a><\/p>\n<p>Press the menu button (Blackberry button) then select Register now<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1531\" src=\"https:\/\/www.hovatek.com\/blog\/bpyeki\/uploads\/2014\/06\/blackberry-wont-connect-to-internet-1.jpg\" alt=\"blackberry wont connect to the internet\" width=\"368\" height=\"626\" \/><\/p>\n<p>You should get an SMS confirming registration<\/p>\n<h3>4. Date Setting<\/h3>\n<p>Ensure date, time and timezone are correct. To edit the date and time:<\/p>\n<p>Go to the Home screen and click on Options<\/p>\n<p><a href=\"https:\/\/www.hovatek.com\/blog\/bpyeki\/uploads\/2014\/06\/blackberry-not-browsing-1.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1522\" src=\"https:\/\/www.hovatek.com\/blog\/bpyeki\/uploads\/2014\/06\/blackberry-not-browsing-1.jpg\" alt=\"blackberry not browsing\" width=\"377\" height=\"637\" \/><\/a><\/p>\n<p>Select Display<\/p>\n<p><a href=\"https:\/\/www.hovatek.com\/blog\/bpyeki\/uploads\/2014\/06\/set-blackberry-date-1.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1533\" src=\"https:\/\/www.hovatek.com\/blog\/bpyeki\/uploads\/2014\/06\/set-blackberry-date-1.jpg\" alt=\"edit blackberry date and time\" width=\"370\" height=\"622\" \/><\/a><\/p>\n<p>Select Date and Time<\/p>\n<p><a href=\"https:\/\/www.hovatek.com\/blog\/bpyeki\/uploads\/2014\/06\/set-blackberry-date-2.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1534\" src=\"https:\/\/www.hovatek.com\/blog\/bpyeki\/uploads\/2014\/06\/set-blackberry-date-2.jpg\" alt=\"edit blackberry date and time\" width=\"371\" height=\"628\" \/><\/a><\/p>\n<h3>5. Network diagnosis<\/h3>\n<p>This particular one is unique to browsers. Whenever you keep trying to load a page but you keep getting connection error messages, clear browsing history &gt; clear cookies &gt; If you still get the connection error message, click &#8216;retry&#8217; or allow it to diagnose your connection to see if you have a working internet connection<\/p>\n<h3>6. Battery pull (Hard reset)<\/h3>\n<p>A hard reset simply means pulling out your battery while your phone is on then slotting it back in ranging from a few seconds to ten minutes later. This helps clear all errors and clear your Blackberry&#8217;s memory.<\/p>\n<p>See the video tutorial below or @\u00a0<a href=\"http:\/\/youtu.be\/cJ8DR2BB-5Y\" target=\"_blank\" rel=\"noopener noreferrer\">http:\/\/youtu.be\/cJ8DR2BB-5Y<\/a><\/p>\n<div class=\"ast-oembed-container \" style=\"height: 100%;\"><iframe loading=\"lazy\" title=\"[Hovatek] How to fix internet connection issues on a Blackberry\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/cJ8DR2BB-5Y?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<p>Hovatek&#8230;.just a button away!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When your Blackberry apps just wont\u00a0connect to the internet\u00a0over Wi-Fi networks or Blackberry Internet Service (BIS), there are quite a number of reasons why this might be happening and we&#8217;ll be discussing\u00a0the most common\u00a0ones in this tutorial.\u00a0Having an internet connection\u00a0is not necessarily enough\u00a0because all your apps might not recognize the source of the internet connection. [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":1520,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[1],"tags":[32,126],"class_list":["post-70","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-blackberry","tag-tutorials"],"_links":{"self":[{"href":"https:\/\/www.hovatek.com\/blog\/wp-json\/wp\/v2\/posts\/70","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hovatek.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hovatek.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hovatek.com\/blog\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hovatek.com\/blog\/wp-json\/wp\/v2\/comments?post=70"}],"version-history":[{"count":0,"href":"https:\/\/www.hovatek.com\/blog\/wp-json\/wp\/v2\/posts\/70\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.hovatek.com\/blog\/wp-json\/wp\/v2\/media?parent=70"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hovatek.com\/blog\/wp-json\/wp\/v2\/categories?post=70"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hovatek.com\/blog\/wp-json\/wp\/v2\/tags?post=70"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}