{"id":4567,"date":"2016-10-24T12:43:15","date_gmt":"2016-10-24T12:43:15","guid":{"rendered":"https:\/\/blog.hovatek.com\/?p=4567"},"modified":"2018-03-07T20:20:14","modified_gmt":"2018-03-07T20:20:14","slug":"weve-made-some-important-structural-changes","status":"publish","type":"post","link":"https:\/\/www.hovatek.com\/blog\/weve-made-some-important-structural-changes\/","title":{"rendered":"We’ve made some important structural changes"},"content":{"rendered":"

We’re in the last quarter of 2016 and look forward to a glorious 2017 packed with great features just for you. Our team has been busy optimizing support platforms in a decisive effort to make it easier and more convenient for you to get quick solutions to your device issues. Some notable changes include:<\/p>\n

Migration to a Hosted PBX phone system<\/strong><\/p>\n

Before now, we operated a single phone line system. There were obvious downsides with this system like having to change our phone number frequently, being unable to handle multiple calls at a time, channeling all calls to the same department… and the list goes on. In light of these shortcomings, we decided to opt for the Hosted PBX<\/strong> solution. This new system allows us retain just one phone number and route calls to multiple departments \/ extensions. We’re sorry for having to change our Hot-line yet again and plan to retain this new system as its expected to be much more convenient for both parties. Our new Hot-line is +2348149906767 . The Hovatek mobile app<\/a> for Android and Blackberry 10 has a quick dial option so you can always call us at anytime without having our phone number.<\/p>\n

E-mail Ticketing system<\/strong><\/p>\n

Different department have been activated and assigned unique e-mail addresses. This is to ensure a faster and customized response. To create an email ticket, visit https:\/\/account.hovatek.com\/<\/a> . A new ticket will be created (with an ID and status) for you once your e-mail is logged so you can monitor its status online. Alternatively, you could send an e-mail to the appropriate e-mail address below and a ticket will also be automatically created;<\/p>\n