Private Support <\/a>subscribers get support outside our time zone. <\/p>\n\n\n\n Our detailed tutorials and videos (which users can easily follow on their own) help greatly in this area though live chat would’ve been great. <\/p>\n\n\n\n
Challenge 2: Repetitive requests<\/h4>\n\n\n\n
Tutorials are created to avoid having to explain the same thing over and over. Live chat sessions don’t have that kind of luxury; hence the need to automate certain aspects.<\/p>\n\n\n\n
Our IMS Chat Bot just might be the answer<\/h3>\n\n\n\n
The IMS chat bot (bottom-right corner on every page) will be available 24\/7 and has been programmed to provide answer to frequently asked questions. As a fall back, chats will be directed to a human Rep. if the bot can’t handle the user’s request.<\/p>\n\n\n\n
We’ll keep making the bot more helpful so your feedback will be very much appreciated.<\/p>\n","protected":false},"excerpt":{"rendered":"
The Instant Messaging Service (IMS) takes place over a live chat session. The goal is to help members or visitors easily find information on our website. Think of IMS as a map to information on our website, making it faster than emails or forum posts. Challenge 1: Time zone difference Hovatek has a global fan […]<\/p>\n","protected":false},"author":5,"featured_media":10292,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[1],"tags":[],"class_list":["post-10291","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"_links":{"self":[{"href":"https:\/\/www.hovatek.com\/blog\/wp-json\/wp\/v2\/posts\/10291","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hovatek.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hovatek.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hovatek.com\/blog\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hovatek.com\/blog\/wp-json\/wp\/v2\/comments?post=10291"}],"version-history":[{"count":0,"href":"https:\/\/www.hovatek.com\/blog\/wp-json\/wp\/v2\/posts\/10291\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.hovatek.com\/blog\/wp-json\/wp\/v2\/media\/10292"}],"wp:attachment":[{"href":"https:\/\/www.hovatek.com\/blog\/wp-json\/wp\/v2\/media?parent=10291"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hovatek.com\/blog\/wp-json\/wp\/v2\/categories?post=10291"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hovatek.com\/blog\/wp-json\/wp\/v2\/tags?post=10291"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}