FAQs

Frequently Asked Questions

• What is Hovatek?
• What services do you offer?
• What are Hovatek’s official working hours?
• Does Hovatek provide any free services?
• How does the Hovatek Instant Messaging Service (IMS) work?
• Where do I download Hovatek’s official mobile / PC app?
• Can Hovatek really fix my device without any physical access to it?
• Does Hovatek offer Private Support?

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—- Answers —-

We’re a Nigerian-based online / remote Tech. Support platform where device (e.g mobile phones, PCs, tablets, modems etc) users can easily and conveniently get free solutions to their device issues or questions.
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We provide:

• Customer care services to all device users
• Sales of devices / accessories
• Repair / maintenance services
• Device related orientation / training
• Android development

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Our Working hours are Mondays – Saturdays ; 09:00 – 18:00 (GMT +1:00) . Our working hours might vary on Public Holidays
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Yes, we provide free step by step support for all device users at the Hovatek Forum . We also provide free support on our Instant Messaging Service (IMS) platforms but step by step support sessions on these platforms is reserved for Private Support .
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The Hovatek IMS is a feature which enables you chat with a Hovatek representative using your favorite chat messengers. This feature is particularly useful during device related emergencies or support involving live step-by-step assistance. We currently support Skype and Website live chat. More messengers will be added on request.
Please note that step by step / live support via IMS is reserved for Private Support . Step by Step assistance is free for all at the Hovatek Forum
Our Contact details are:

• Skype: Hovatek
• PC chat: Click the chat icon at the bottom-right corner of this page
• Telegram: https://telegram.me/HovatekIMS_bot
• Facebook: http://facebook.com/hovatek

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You can download Hovatek’s official mobile / PC app @ https://app.hovatek.com .
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Yes, and it works perfectly. This feature is called the Hovatek Live Remote Assistance Service (LRAS). Visit https://lras.hovatek.com to know more about this feature.
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Yes! To know more, visit our Private Support page .
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